For a long time, procurement has worked to deliver superior value to all internal stakeholder groups: including finance, operations, marketing, R&D, and the executive team. Many procurement teams have adopted a traditional ‘customer service’ model to guide their interaction, communication, and deliverables presentation.
While it is well-intentioned, using a customer service model with internal stakeholders limits procurement’s understanding of how their priorities are connected to enterprise-wide goals.
In this whitepaper we take a look at 5 ways you can identify if your procurement team is customer centric and explore the steps your organization can take to broaden customers' operational and financial well-being.
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