For a long time, procurement has worked to deliver superior value to all internal stakeholder groups: finance, operations, marketing, R&D, and the executive team. Many procurement teams have adopted a traditional "customer service" model to guide their interaction, communication, and deliverables presentation.
While it is well-intended, using a customer service model with internal stakeholders limits procurement’s understanding of how their priorities are connected to enterprise-wide goals.
In this whitepaper, we'll take a look at 5 ways you can identify if your procurement team is customer-centric, and explore the steps your organization can take to broaden customers' operational and financial well-being.
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